How is money entered into the system?
Money will be entered onto the system using the ParentPay secure online payment facility. How do parents use Parentpay?
All parents are issued with a unique username and password to log into the Parentpay website – www.parentpay.com
. Parentpay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Parents can view online the balance of their child’s catering account and a record of payments made. Parents have the flexibility to make payments online as regularly and as often as they wish and may find it convenient to top up their child’s account monthly or weekly.
Is it safe to make payments on the internet?
Yes. In fact, it’s as safe to pay online with Parentpay as it is to use a credit card in a shop or over the phone. Parentpay uses leading technology to process your credit/debit card transactions securely. All communication with the bank is encrypted (jumbled so no one else can read it). No credit/debit card details are stored in any part of the system.
What about our personal information?
Parentpay uses very limited amount of information about you and your child solely for the purpose of administering your account, information is not shared or given to any other organisations. Parentpay and the school operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information.
What do I do if I am unable to log onto Parentpay?
The Parentpay internet service should be reliable and available anytime. However, if parents experience any problems they should contact the school for advice.
What if a parent needs to pay for their child’s meals in cash?
The school has reval machine dotted around the school for change top ups.
Do credits to my child’s account expire?
No, all payments will remain on the account until debited for purchases made.
Once I have topped up, how quick will my child’s account be credited?
With ParentPay (online), if the top ups are carried out by 9am the students account will be credited in time for break and if top ups are carried out by 10.30am the students accounts will be credited in time for the lunchtime session. My child brings sandwiches to school; can my child purchase food on the odd occasion?
All parents will be issued with usernames and passwords and will be able to access ParentPay at any time, or use any other payment method mentioned above in order to credit their child’s account. Therefore, students who bring sandwiches to school will also be able to make purchases using their card. It is advisable that, even if a student brings sandwiches, there is a small amount on their account.